As a seasoned professional in the landscaping and tree service industry, I have had the opportunity to work with a variety of heavy machinery throughout the years. Recently, I made the decision to explore new options for my business and tried out machines from top brands like Bobcat, Cat, and Kubota. After careful consideration, I opted for a Kubota machine. However, I have since encountered significant challenges with the machine, as it has been out of commission for the past 9 months waiting for a crucial part. Despite assurances from my dealer that the part would arrive within 5 to 10 days, it has been six months and I am still unable to use the machine. This situation has not only caused frustration but also financial strain, as I continue to make payments on a machine that is essentially unusable. With only 100 hours of use, I am now looking to trade in the Kubota machine, even though I anticipate taking a loss due to its limited dealer and factory support. Moving forward, I plan to switch to a Cat machine, as I have confidence in their commitment to supporting their products. Trust and reliability are essential in this industry, and I believe that Cat is the right choice for me.
Dealer support plays a crucial role in any transaction, and it's hard to believe they wouldn't offer a rental car during your wait. Which specific component are you currently awaiting?
In my area, I have access to three reputable Kubota dealers who provide excellent support. The Kubota SVL75 in my possession has accumulated over 1000 hours of use. The only issue encountered so far was with the power coupler hoses, which wore down and rubbed against the engine oil filter.
It is crucial to prioritize finding a reliable and supportive dealer in your local area when purchasing a product, rather than solely focusing on the brand. Lack of dealer support can negatively impact the reputation of any brand. Avoid having to travel long distances by selecting a reputable dealer nearby for a smoother purchasing experience.
After years of successful use, it's often best to stick with what works rather than switching, despite the many variables that may catch you off guard. It's important to consider all aspects before making a change.
What caused the kubota to malfunction? Which parts are currently on backorder?
Answer: Answer: The landscaper encountered significant challenges with the Kubota machine, which has been out of commission for the past 9 months due to a crucial part that has not arrived despite assurances from the dealer.
Answer: Answer: The landscaper is considering switching to a Cat machine due to the challenges faced with the Kubota machine, particularly the lack of dealer and factory support, and believes in Cat's commitment to supporting their products.
Answer: Answer: The Kubota machine only had 100 hours of use before encountering significant challenges that rendered it essentially unusable for the landscaper.
Answer: Answer: The challenges with the Kubota machine caused frustration and financial strain for the landscaper, as they continued to make payments on a machine that was not operational, leading them to consider trading it in despite anticipating a loss.
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